Hermes Black Crystal Roxane Mule

Yes, all of our bags are made from 100% genuine leather, imported to match the original materials used by the authentic brand. The leather we use is chosen based on the type used on the original bag. You can view the high quality in our pre-shipment photos, but seeing it in person is even better! Our products are over 90% accurate, and while there may be slight differences in hardware weight or serial numbers, the quality remains exceptional.

Your product will arrive with a dust bag(for bags), authentication card(if any), and, when applicable, pamphlets. Not all brands include pamphlets, so we provide exactly what would come with the original version of the product. NOTE: The logistics provider may remove brand packaging for safety customs clearance.

Select products offer optional brand packaging for an additional fee of usd20-30. For specific details, please contact our customer service via email or WhatsApp.

Our pricing reflects the high quality of our products. We only sell the best replicas, and the craftsmanship speaks for itself. Many of our clients own authentic designer bags and turn to us for top-tier replicas that are indistinguishable from the real thing.

We ship internationally to most countries. The cost of shipping is $15.99 USD per order. We offer discounts on shipping for multiple purchases. Processing takes 1-3 business days, and shipping usually takes 7-11 business days. A tracking number will be provided so you can monitor your parcel.

In 99.9% of cases, our customers do not pay taxes or duties. However, these fees are determined by your local government. We label parcels as gifts/low value, which helps avoid customs issues most of the time. If customs seizes your parcel (a rare occurrence), we cannot be held liable, but we fulfill and ship every order responsibly.

We encourage you to place your order directly on our website, please ensuring all shipping details are correct. If you want products not listed, or need other payments for the order, contact us via WhatsApp or WeChat, and we'll assist with quotes and ordering.

We offer returns or replacements for products that are damaged, defective, or not as ordered. We do not provide refunds if you simply change your mind about the color or style. Please contact us for assistance in choosing the right product before ordering. We value our clients and aim to maintain long-term relationships.

We provide a warranty on our products and will help with any necessary repairs or replacements if there is a manufacturing or quality issue. Just contact our customer service, and we’ll be happy to assist.

Your emails may have ended up in our spam folder (which we check weekly), or our responses might be going to your spam folder. If you're not receiving replies, please reach out via chat, and we'll respond promptly.